Service Policies & Client Guidelines

To ensure a safe and professional experience for everyone, please take a moment to read the following guidelines before your appointment.

Professional environment
This is a dedicated space for relaxation and therapeutic well-being. Any behavior or request that falls outside the scope of therapeutic massage will result in the immediate end of the session. The full session fee applies in this case.

Consultation form
Every client must complete a short consultation form before their session. This allows me to understand your health needs and tailor the treatment accordingly. Sessions cannot proceed without a completed form.

Punctuality
Your session time includes the initial consultation, hands-on treatment, and a brief post-massage check-in. If you arrive late, the session will end at the scheduled time to respect other clients' appointments.

Health and hygiene
Please arrive freshly showered for your appointment. If you are feeling unwell, have a fever, or a contagious skin condition, please get in touch to reschedule. There is no cancellation fee in these circumstances.

Mobile appointments
For mobile appointments, I travel to locations within West, North, and Central Auckland (up to a 30-minute radius). If you are outside these areas, please get in touch to check availability before booking. Please ensure there is a clear space of at least 3x2 metres available for the massage table, clean and ready before I arrive, and that the room is at a comfortable temperature for the duration of the session. A travel fee of $20 applies to all mobile appointments to cover travel time and set-up.

Payment
Payment is accepted by cash, bank transfer, or card at the end of your session. A 2.5% processing fee applies to all card payments. Current rates are listed on this website.

Cancellations
If you need to cancel or reschedule, please give at least 24 hours' notice at no charge. Cancellations made with less than 24 hours' notice will incur a 50% session fee. No-shows will be charged the full session fee.

If you are feeling unwell, have a fever, or a contagious condition, please get in touch as soon as possible to reschedule at no charge, regardless of the notice period. Your health and the health of other clients always come first.

FAQs

What is required?

Before your first session, every client is required to complete a brief health consultation form. This ensures the treatment is tailored safely to your needs.

Can I be late?

What if I’m unwell?

Are mobile sessions available?

How do I pay?

Your health and the health of others always comes first. If you are feeling unwell, have a fever, or a contagious skin condition, please get in touch as soon as possible to reschedule. There are no cancellation fees if you need to reschedule due to illness.

Payment is accepted by cash, bank transfer, or card at the end of your session. Please note that a 2.5% processing fee applies to all card payments.

Your session time includes the initial consultation, hands-on treatment, and a brief post-massage check-in. If you arrive late, the session will still end at the scheduled time to respect other clients' appointments.

Yes! Mobile appointments are available across West, North, and Central Auckland (within a 30-minute travel radius). For other areas, please get in touch to check availability before booking. A $20 travel fee applies to cover travel time and setup, and please ensure the room is at a comfortable temperature with enough clear space for the table.

Contact

aloe.massage.therapist@gmail.com

© 2026. All rights reserved.

Massey, Auckland

Monday to Friday: 6:00pm – 9:00pm

Saturday & Sunday: 9:00am – 9:00pm